Final tickets

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RoyalBlue
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Re: Final tickets

by RoyalBlue » 19 May 2011 11:19

muddyfeet god knows who is getting tickets as everytime I get back in, its the same block and same row available!


I think that's part of the problem. If you select those, they aren't really available and rather than telling you they just kick you out! Shambles!

I finally succeeded after giving up on the back rows of the singing block and going for 133 mid way up.

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Re: Booking

by fester_royal » 19 May 2011 11:21

Block 126

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Re: Final tickets

by Svlad Cjelli » 19 May 2011 11:22

I think that's coincidental - I used IE8 and didn't clear history or cookies or anything like that.

I deduce that where it's going wrong is once you select tickets and it goes to the next stage - if too many other people have selected tickets in the same row at the same time it throws a wobbly because there suddenly aren't enough left to sell in that row.

There ought to be proper locks and reservations to stop this sort of thing happening - so it's not anything to do with browsers, it's sloppy, sloppy back-end programming and poor capacity planning.

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Re: Final tickets

by Sarah Star » 19 May 2011 11:22

Well, the ones we wanted have gone now. Still haven't got further than pickin the seats. Will just have to hope everyones satisfied with what they get.

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Re: Final tickets

by footy_chick » 19 May 2011 11:23

How many phone lines do you think they have? 2 or 3? Seriously - people have been costantly redialling for 2 hours and still not getting through!


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Re: Final tickets

by Maguire » 19 May 2011 11:24

Sarah Star Well, the ones we wanted have gone now. Still haven't got further than pickin the seats. Will just have to hope everyones satisfied with what they get.


Surely you'll all be too drunk by kick-off to actually care?

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Re: Final tickets

by Svlad Cjelli » 19 May 2011 11:24

When you select seats on-line - try selecting from the blocks at the bottom of the list. Everyone else will probably be selecting from those at the top so there's less likely to be an error as above.

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Re: Final tickets

by TBM » 19 May 2011 11:25

Jerry St Clair Could be worse. Swansea are reporting a 5 hour queue outside the Liberty Stadium. The club have told people not to come down because they won't get a ticket today.


Are you sure?.......Swansea dont have THAT many season ticket holders

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Re: Final tickets

by The Surgeon of Crowthorne » 19 May 2011 11:26

IN for block 139. M8 bought the tickets so no hanging on the blower or pressing F5 for me. 8)


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Re: Final tickets

by EPR » 19 May 2011 11:27

Presumably website under double the pressure today with Swansea and Reading fans on together now.
Last edited by EPR on 19 May 2011 11:30, edited 2 times in total.

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Re: Final tickets

by Jerry St Clair » 19 May 2011 11:28

TBM
Jerry St Clair Could be worse. Swansea are reporting a 5 hour queue outside the Liberty Stadium. The club have told people not to come down because they won't get a ticket today.


Are you sure?.......Swansea dont have THAT many season ticket holders


Yep, reported on their official site.

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Re: Final tickets

by Sarah Star » 19 May 2011 11:30

Maguire
Sarah Star Well, the ones we wanted have gone now. Still haven't got further than pickin the seats. Will just have to hope everyones satisfied with what they get.


Surely you'll all be too drunk by kick-off to actually care?

I suppose if I'm too drunk to care, it won't matter what sort of state everyone else is in.

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Re: Final tickets

by PieEater » 19 May 2011 11:32

Swansea have a smaller TO and are selling one block at a time in each category and they're letting non STHs buy a ST at the same time. At least the TO has separated the queues for each category and they have a lot more people selling.


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Re: Booking

by RoyalBlue » 19 May 2011 11:33

Mr Hoppy A warning to others. It may have been a coincidence by I spent 75 minutes trying to get through using Mozilla Firefox and it kept crashing after the point where you pick your seats and rows. Like I said it may have been a coincidence, but first time I used IE9, I got all the way through the process.

There are still a number of websites which struggle with Firefox unfortunately.



Funny that because a lot of other people are reporting failure with IE and first time success with Firefox. Would seem it's probably coincidental and the root cause of the problem is the site itself.

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Re: Final tickets

by Silver Fox » 19 May 2011 11:33

Maguire
Sarah Star Well, the ones we wanted have gone now. Still haven't got further than pickin the seats. Will just have to hope everyones satisfied with what they get.


Surely you'll all be too drunk by kick-off to actually care?


BTW It's TS's turn to get the half time pints in

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Re: Final tickets

by Maguire » 19 May 2011 11:34

Silver Fox
Maguire
Sarah Star Well, the ones we wanted have gone now. Still haven't got further than pickin the seats. Will just have to hope everyones satisfied with what they get.


Surely you'll all be too drunk by kick-off to actually care?


BTW It's TS's turn to get the half time pints in


:lol:

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Re: Final tickets

by TBM » 19 May 2011 11:34

Jerry St Clair
TBM
Jerry St Clair Could be worse. Swansea are reporting a 5 hour queue outside the Liberty Stadium. The club have told people not to come down because they won't get a ticket today.


Are you sure?.......Swansea dont have THAT many season ticket holders


Yep, reported on their official site.


I think the problem is, they are also selling season tickets - so people are turning up to buy a ST in order to get their play off ticket

Well done RFC in not allowing this to happen

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Re: Final tickets

by RoyalBlue » 19 May 2011 11:36

Svlad Cjelli I think that's coincidental - I used IE8 and didn't clear history or cookies or anything like that.

I deduce that where it's going wrong is once you select tickets and it goes to the next stage - if too many other people have selected tickets in the same row at the same time it throws a wobbly because there suddenly aren't enough left to sell in that row.

There ought to be proper locks and reservations to stop this sort of thing happening - so it's not anything to do with browsers, it's sloppy, sloppy back-end programming and poor capacity planning.


Agree. based on that the Reading system is far better. Yes, at times of peak demand you can struggle to get on but at least when you are you can normally select and pay for tickets without it crashing.

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Re: Final tickets

by RoyalBlue » 19 May 2011 11:38

Svlad Cjelli When you select seats on-line - try selecting from the blocks at the bottom of the list. Everyone else will probably be selecting from those at the top so there's less likely to be an error as above.


I was trying to book from the blocks at the bottom of the list and it was still crashing. As you said previously, it would appear to be a very poorly constructed system.

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Re: Final tickets

by Badger Finger » 19 May 2011 11:38

Sounds like a swanbles...

I'd like someone to get my ticket for me, but I don't have any friends... :?

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