Ian Royal Got a nice, and very apologetic call from the Customer Service and HR manager at RFC today who explained they'd not logged my complaint correctly and had no excuses for the delay in responding - fair enough.
She appreciated my position and sentiment and said I'd made my position well with a well written email. She said the club can't really do anything to resolve my complaint short of bringing Brian back and clearly that's not going to happen. They'd like to keep my support but understand my position and agreed to refund my STH and hope that Stam wiill get the time to do well and bring the club success and that I'll come back. Which is fair enough.
They also said that whilst the shareholders don't get details of individual complaints as they're dealt with they are presented with a regular report as is the SMT and so my concerns will reach them.
Good effort on her part at least, but then I never blamed customer service. She certainly sounded like she knew and likeed Brian and regretted him going.
Good to see Silver Fox and co knew what they were talking about when they sneered at my ability / right to get a refund. Nothing new there then.
So I'm no longer an STH and we see how Stam does and how long he gets.
You do realise absolutely no one gives a shit about you making a stand against the sacking of a manager, don't you? Your one man revolution has left the club out of pocket by 400 quid - big deal.