One Royal

[Sutekh]

Another big let down is that if you just rock up for games and don’t take out any subscriptions you don’t get any Loyalty points at all

[blythspartan]

Another big let down is that if you just rock up for games and don’t take out any subscriptions you don’t get any Loyalty points at all

That’s what I normally do these days and personally I am not fussed about loyalty points. I have lost loads from the past, but I can get tickets to all the games I want to attend even if that means sitting in with the home fans occasionally.

I get fans being upset, but it’s not like we’re riding high in the Champ and tickets are in high demand. Also, I have purchased tickets last minute from people on x before.

[MR. CYNICAL]

Another big let down is that if you just rock up for games and don’t take out any subscriptions you don’t get any Loyalty points at all

That’s what I normally do these days and personally I am not fussed about loyalty points. I have lost loads from the past, but I can get tickets to all the games I want to attend even if that means sitting in with the home fans occasionally.

I get fans being upset, but it’s not like we’re riding high in the Champ and tickets are in high demand. Also, I have purchased tickets last minute from people on x before.

Yes, seems a strange time to bring out a scheme like this, ie languishing in league one and with a general lethargy around regarding the fans. The place is barely half full at the best of times at the moment and as you say, you can generally get tickets to most games. I'm past caring too much about loyalty points also, especially after losing loads when the club revamped the scheme a couple of years ago. The club needs to appease the fans, not alienate them.

[katweslowski]

Yes, seems a strange time to bring out a scheme like this

Yes, I agree with that too. I am still in celebration mode now that the season is over and I am no longer being "forced" up to watch that rubbish. I am sick of it all so the idea now of trying to understand a whole new model, with lots of changes, talking about loyalty, access to more content, a club shirt etc... just leaves me feeling empty.

I am still struggling with the 12 month term situation when the season is measured ... as a season. So why are they forcing it to run like a calendar year and including a 3-month notice period. It just seems overly complex.

[Brogue]

Probably one of the biggest concerns that I’ve seen people complain about is the loyalty points for kids. So if you don’t go, you don’t get the points. With the number of Saturday 3pm games moved to midweek games, young kids can’t go because the game finished too late for them on a school night. If the parent goes on their own they get the points. Meaning the parent then starts accumulating more points than the child and puts them out of sync on the loyalty points and could mean over time they end up in different brackets. Making it harder for them to go to the big games together.

[Dirk Gently]

Probably one of the biggest concerns that I’ve seen people complain about is the loyalty points for kids. So if you don’t go, you don’t get the points. With the number of Saturday 3pm games moved to midweek games, young kids can’t go because the game finished too late for them on a school night. If the parent goes on their own they get the points. Meaning the parent then starts accumulating more points than the child and puts them out of sync on the loyalty points and could mean over time they end up in different brackets. Making it harder for them to go to the big games together.

Sounds like a reason to scan the kid's card and push the turnstile round before scanning your own card and going in.

[RoyalBlue]

Probably one of the biggest concerns that I’ve seen people complain about is the loyalty points for kids. So if you don’t go, you don’t get the points. With the number of Saturday 3pm games moved to midweek games, young kids can’t go because the game finished too late for them on a school night. If the parent goes on their own they get the points. Meaning the parent then starts accumulating more points than the child and puts them out of sync on the loyalty points and could mean over time they end up in different brackets. Making it harder for them to go to the big games together.

Sounds like a reason to scan the kid's card and push the turnstile round before scanning your own card and going in.

That's just boosted the midweek 'attendances' quite a bit!

[Dirk Gently]

Probably one of the biggest concerns that I’ve seen people complain about is the loyalty points for kids. So if you don’t go, you don’t get the points. With the number of Saturday 3pm games moved to midweek games, young kids can’t go because the game finished too late for them on a school night. If the parent goes on their own they get the points. Meaning the parent then starts accumulating more points than the child and puts them out of sync on the loyalty points and could mean over time they end up in different brackets. Making it harder for them to go to the big games together.

Sounds like a reason to scan the kid's card and push the turnstile round before scanning your own card and going in.

That's just boosted the midweek 'attendances' quite a bit!

I thought attendances were always quoted on "tickets sold" rather than bums on seats.

What it would do would be bugger up the monitoring of the numbers of people in each stand that they need for safety reasons (although I can't see any stands getting anywhere close to capacity while Leamball continues).

[Clyde1998]

Sounds like a reason to scan the kid's card and push the turnstile round before scanning your own card and going in.

That's just boosted the midweek 'attendances' quite a bit!

I thought attendances were always quoted on "tickets sold" rather than bums on seats.

What it would do would be bugger up the monitoring of the numbers of people in each stand that they need for safety reasons (although I can't see any stands getting anywhere close to capacity while Leamball continues).

Reading report a turnstile count fwiw.

[RG30]

Of the ST renewals, 30% have decided to take out a subscription. 2-3% Elite, 2-3% Plus and the rest is Core per Joe Jacobson on the latest Elm Park Royals podcast.

[Clyde1998]

Built with supporters in mind
Delivering One Royal has required significant work across a number of areas, including the Club’s new ticketing platform, payment systems, retail, food and beverage, streaming services, website development and supporter data integration.

Throughout the process, the Club has also engaged with supporter groups and fan media to help keep supporter experience at the centre of the project.

The result is a simple, supporter-focused and added-value service designed to improve the overall matchday and membership experience.

Why weren't supporters consulted?
We always value supporter feedback, but not every decision the club makes can be subject to consultation.

One Royal forms part of a long-term strategy to modernise our ticketing and membership offering, provide greater flexibility for supporters and create a more sustainable model for the future.

Ultimately, it was the club's responsibility to make a decision on the direction we felt was right.

That doesn't mean supporter feedback isn't important. Since launch, we've listened carefully to the questions and concerns raised, and that feedback has already helped shape elements of the rollout. It will continue to do so as One Royal develops over time.

Good to see they stuck with that notion fans were consulted for just under two weeks.

[Clyde1998]

Of the ST renewals, 30% have decided to take out a subscription. 2-3% Elite, 2-3% Plus and the rest is Core per Joe Jacobson on the latest Elm Park Royals podcast.

30% is incredibly poor given One Royal is basically all they're pushing.

[bluerinse]

Having read the recent article on One Royal, I get the impression the club is in a panic that few people are signing up for the new scheme. I think it is the wrong scheme at the wrong time. Having been a season ticket holder since 1974 I will not be renewing and will not bother attending matches. I think the club need to have a rethink or they will loose more supporters.

[Marcel]

Having read the recent article on One Royal, I get the impression the club is in a panic that few people are signing up for the new scheme. I think it is the wrong scheme at the wrong time. Having been a season ticket holder since 1974 I will not be renewing and will not bother attending matches. I think the club need to have a rethink or they will loose more supporters.

They can push their One Royal all they like but what really matters to most fans is what sort of entertainment is happening on the pitch.
Things were pretty dire last season product wise so perhaps they need to fix this before expecting people to part with their hard earned cash for more of the same.
Persisting with a largely unpopular manager and style of play is also not going to encourage many who drifted away and couldn’t be bothered towards the end of last season.

[RFC and England]

That's just boosted the midweek 'attendances' quite a bit!

I thought attendances were always quoted on "tickets sold" rather than bums on seats.

What it would do would be bugger up the monitoring of the numbers of people in each stand that they need for safety reasons (although I can't see any stands getting anywhere close to capacity while Leamball continues).

Reading report a turnstile count fwiw.

fwiw, Reading do not. It is a completely made up number.

[Clyde1998]

I thought attendances were always quoted on "tickets sold" rather than bums on seats.

What it would do would be bugger up the monitoring of the numbers of people in each stand that they need for safety reasons (although I can't see any stands getting anywhere close to capacity while Leamball continues).

Reading report a turnstile count fwiw.

fwiw, Reading do not. It is a completely made up number.

Based on what? Midweek games make this very obvious.

We had a reported figure of 8,404 for our game against Exeter in January and 548 were away fans. So 7,856 home fans, despite having roughly 9,000 season ticket holders

We had a reported figure of 7,955 for the same game in the 2024-25 season and Exeter brought 448 fans. So 7,507 home fans whilst having 8,069 season ticket holders (according to the accounts).