Royalty Points

[Hahnemann's Hairdresser]

This isn't a 'moan at how poor the system is' thread-just a question about Royalty points. I went to the Burnley cup game (for my sins!) however I bought my ticket on the evening of the game, and despite giving my member card over to get my points when I bought the ticket, they havn't been added. I still have my ticket from the game, can I take that along to the ticket office as proof I went and claim my points?

[EASTENDER MARKY]

Suppose so. They should have it on the system anyway. All the tickets you have brought with your member card are logged on to the Sales Centre's computers.

[Hahnemann's Hairdresser]

Thats the thing though, despite giving my member card over, I was issued a paper ticket so the game, nor the royalty points, ever existed on my card according to the system.

[Warfield Royal]

Sometimes tickets appear in your online order history for your member card or season ticket without royalty points and the points are added on later.

If the transaction does not appear at all then it is unlikely that you will ever get the points.

[Hahnemann's Hairdresser]

Ok, cheers Warfield, doesn't look like i'll be getting my points unfortunatly. I'm going in tomorrow anyway to get my Man City tickets so i'll find out for sure then!

[gazzer, loyal royal]

i was told if you have prove that you went to the game then they'll update the points

[weybridgewanderer]

email member services and they should be able to sort this out

[RoyalBlue]

Ok, cheers Warfield, doesn't look like i'll be getting my points unfortunatly. I'm going in tomorrow anyway to get my Man City tickets so i'll find out for sure then!

Pretty poor show considering they were trying to bribe people to attend the Burnley game with extra Royalty points. Then when someone does make the effort to attend they don't get the points!

[Hahnemann's Hairdresser]

i was told if you have prove that you went to the game then they'll update the points

Well I still have my ticket, although they may turn round and say that it doesn't prove anything as I could have found it on the floor! To be fair I was late getting to the ground but still, it'd be nice to have the points in my account!

[Warfield Royal]

And someday I will get my 2 royalty points for Stoke away when both tickets appeared in my sons on-line order history but only his ticket received royalty points.

[yappy]

And someday I will get my 2 royalty points for Stoke away when both tickets appeared in my sons on-line order history but only his ticket received royalty points.

How did he manage that?? IIRC all the games against Stoke, since we've implemented the royalty points scheme have been pay on the day games, apologies if im wrong.

[PieEater]

email member services and they should be able to sort this out

Not recommended, I've emailed them on 3 occasions and never once got a reply.

[Warfield Royal]

And someday I will get my 2 royalty points for Stoke away when both tickets appeared in my sons on-line order history but only his ticket received royalty points.

How did he manage that?? IIRC all the games against Stoke, since we've implemented the royalty points scheme have been pay on the day games, apologies if im wrong.

This cut & pasted from my son's on-line order history
Date Membership/Match Seat Pay Ref Royalty Status
17/10/2005 Young Royals Stoke 22/10/05 09:45 COACH1 226243 2 Confirmed
17/10/2005 Young Royals Stoke 22/10/05 09:45 COACH1 226243 Confirmed

You might be right and I might be right and my son might be lucky

[Forty]

I went to Stoke away an dpaid on the door. How do I get my royalty points for that

[Warfield Royal]

My son is just such an extremely loyal Royal

[weybridgewanderer]

email member services and they should be able to sort this out

Not recommended, I've emailed them on 3 occasions and never once got a reply.

i've usually had a reply with an apology for the delay andthey have sorted the points out. most recent example was watford away this season , fo som reason ticket sent to me but no royalty points added. email to meber services sorted it

never had stoke points as its always been "pay at the turnstyle"