Catering - Again

[Dr Hfuhruhurr]

I know its very old hat to moan about the catering staff - I mean its just so not new.

However, the service at the North Stand Bar at half time is now bordering on the ridiculous. Watching the girl who was serving, she spent over 90% of her time looking over her shoulder and not at the customer, waiting for something to happen, rather than making it happen herself. Although what she wanted to serve was a mere yard or so away from her, she made no effort to do anything for herself.

The result was quite possibly the slowest queue Id ever witnessed, which ironically was for a refreshments bar that is open for only 20 minutes.

It is no exaggeration that this is customer service that doesnt even meet the basics. I know that STAR like to trawl these pages and Id like to know if this has been raised before and what the club response is - because it is really rather shoddy.

the Foster's guys are great, however - even if they could do with carrying a bit more beer in those barrels!

[willz_royal]

i do believe i could do better

hey, why dont i

is there a chance to enroll as a drink pouring mong?

[Fat Leather Jacket]

Nice organisation...sending one of the Fosters guys out at half-time with 3 pints in his backpack.

North Stand again.

[PieEater]

I confused the girl in the East stand bar by asking for a pint of bitter, she said "Fosters or Best?"

[gh7901]

I also found it slow (north stand also)
Strange thing is that generally it has been better this season - I managed to get a beer during half time at the Wigan game, and get it drunk before the second half kicked off - I was amazed

But getting a coffee yesterday took a full 15 minutes - they had just kicked off as I started walking to my seat

[Rev Algenon Stickleback H]

by contrast, the Polish girls working in the chip van outside the southeast corner couldn't be better, in every respect.

[AthleticoSpizz]

I know its very old hat to moan about the catering staff - I mean its just so not new.

However, the service at the North Stand Bar at half time is now bordering on the ridiculous. Watching the girl who was serving, she spent over 90% of her time looking over her shoulder and not at the customer, waiting for something to happen, rather than making it happen herself. Although what she wanted to serve was a mere yard or so away from her, she made no effort to do anything for herself.

The result was quite possibly the slowest queue Id ever witnessed, which ironically was for a refreshments bar that is open for only 20 minutes.

It is no exaggeration that this is customer service that doesnt even meet the basics. I know that STAR like to trawl these pages and Id like to know if this has been raised before and what the club response is - because it is really rather shoddy.

the Foster's guys are great, however - even if they could do with carrying a bit more beer in those barrels!

I know its old hat (and has been posted before)but..................



there are plenty of alternatives to visit before the game



Morrisons


The topsy turvey (a roast dinner for less than the price of one of our pies)



Personally, I go to A GAME TO WATCH THE GAME, the idiots who feel the need to obscure my view 10 minutes before the cessation of each half to fill their bellies desreve what they get....fleeced.

[handbags_harris]

by contrast, the Polish girls working in the chip van outside the southeast corner couldn't be better, in every respect.

On the flip side the lads in the chip van outside the North East corner were slow, and my burger was cooked to a crisp!!

[Royal Lady]

At the alcohol selling point in East Stand they also advertise Balti Pies, hot dogs and the Pizza Pods or whatever they call them. So we order a beer, a wine, a Balti Pie and then we ask for a Pizza Pod. But we're told Pizza Pods have to be bought from another part of the East Stand. So we didn't bother. Now, if they'd run out of Pizza Pods in that particular area, why didn't someone think to go to another part of the concourse and get some. If they NEVER serve Pizza Pods there, why bother advertising them in that area? Not a biggie, the Pizza Pod wasn't even for me, but if the club wish to make a fat profit on the food and drink, it might be a good start if they employed people who not only knew what lager was, filled the pint glass to the top rather than just over 3/4 full and also thought on their feet and when they were running out of stuff, got some more in, if it's available.

[Ian]

Vote with your feet. By a flask, bring your own tea, coffee, soup.

[Jerry St Clair]

but if the club wish to make a fat profit on the food and drink, it might be a good start if they employed people who not only knew what lager was, filled the pint glass to the top rather than just over 3/4 full and also thought on their feet and when they were running out of stuff, got some more in, if it's available.

This old chestnut.

We have no idea what the arrangement is with the catering. Whether it's a concession, whether the club see any of the profits at all. There are any number of different scenarios.

[Kevin Doyles Right Foot]

If anyone stands upto to go get something and gets in my way for a goal again, i might actually punch them, oxf*rd got in my way for kitsons goal!

[Behindu]

but if the club wish to make a fat profit on the food and drink, it might be a good start if they employed people who not only knew what lager was, filled the pint glass to the top rather than just over 3/4 full and also thought on their feet and when they were running out of stuff, got some more in, if it's available.

This old chestnut.

We have no idea what the arrangement is with the catering. Whether it's a concession, whether the club see any of the profits at all. There are any number of different scenarios.

Although you'd think it wouldn't be too wild an assumption that however the deal is structured the club do make some money from the food concessions...

As I mentioned elsewhere my understanding is that from the caterer's point of view the profit is made from the posh catering in the West and the conference work. The concourse catering is something that they have to cover as part of the bigger contract but is more hassle than the rest of it and makes the caterers less.

[Riseley]

Must better profit margin in prawn sandwiches.

[Scarface]

As a rule I very rarely eat food sold at the ground, however I did get a pie and a pint Saturday as I was out on an all dayer and it was much improved from last season. I also found the service a lot quicker, probably helped by the fact they seemed to be able to speak English.

I'm always amazed why so many people want to eat that crap at halftime. Does it make a day out at the football for some fans ?



Bring back the old Southbank burger van.........

[Hugo Boss]

Now that WAS proper catering. Few dozen burgers left over on Saturday?? Store 'em until Tuesday and re-heat 'em. LOVELY!!

Incidentally, I thought the service was a bit better this weekend than it has been previously. The food etc. is pretty sh*t though. Not a patch on the hog roast van they sometimes have next to the roundabout outside the North.

[Barry the bird boggler]

There's a swan on the front lawn at work at the moment.

[Kes]

I always take some prawn or salmon sandwiches to games. I also take a flask of green tea and slice of victoria sponge for pudding.

Much better than the awful food they sell at the ground.

[RoyalBlue]

but if the club wish to make a fat profit on the food and drink, it might be a good start if they employed people who not only knew what lager was, filled the pint glass to the top rather than just over 3/4 full and also thought on their feet and when they were running out of stuff, got some more in, if it's available.

This old chestnut.

We have no idea what the arrangement is with the catering. Whether it's a concession, whether the club see any of the profits at all. There are any number of different scenarios.

But of course, it's quite unreasonable for us to ask for even the smallest of clues!

[Hugo Boss]

I always take some prawn or salmon sandwiches to games. I also take a flask of green tea and slice of victoria sponge for pudding.

Much better than the awful food they sell at the ground.

ALOL!!